About 5 seconds after I finished writing the post below, I got word in my inbox that the posters are going to be free. Adobe, my hat is off to you. I think it’s a great move, I think people are going to love the posters, and I think they’ll be a huge hit.
I know Adobe places a huge value on the community that they’ve developed, and they care about what we think. They are passionate about both their products and the people using them. I think this is a great example of how they value and internalize what the community thinks. Bravo Adobe.
—Original Post—
I got a ton of follow-up to my post about Adobe charging for the posters. There were a lot of comments, I got a lot of email about it, and it clearly touched a nerve. Because of that, I wanted to post something now that I have a lot more information.
Do I think charging for posters is crazy? Yes, and a lot of people think the same thing. Do I think Adobe wanted to charge for the posters? Absolutely not. I KNOW Adobe isn’t trying to run things on the cheap or make money off of these posters. So there had to be other issues here, and I got a taste of that.
These posters are gigantic. (Check out the photo evidence) When Ted says he can’t wait to decorate his cube with them, he’s kidding. I’ve seen his cube and they are not going to fit. These aren’t cube decorations so much as they are home office wallpaper. So the logistics behind printing these and shipping them to Vegas are mind blowing.
Secondly, there is a big difference between MAX and Flex Marketing. Clearly there is going to be some big demand for these posters, and making one for every person at MAX would have been crazy (see above). But you have to have them at MAX, so they’re going to be available. However the Flex Marketing team wants to make them available to as many people as possible, so stay tuned.
Third, there should be some value associated with these – they were a monumental undertaking. Some people in my comments suggested that charging just a little bit for them would be good, and I agree with that. You want to make sure people are going to take care of them and actually want them. Putting a small price tag on that makes sense. Dropping $30 bucks for a set of posters after paying for MAX is one thing, but $5 or $10 bucks for the entire set seems a lot more reasonable.
Adobe is great about listening to their customers, and they encourage feedback in all forms (even ranting blog posts). Am I going to buy the posters? Of course I am, they look awesome. Was it a bad move to charge for them? Yes. But I realize this isn’t about Adobe being cheap – there are a lot of other factors that go into a decision like this. I think in the next few weeks, you’ll see exactly how much Adobe is willing to do for its developers. Ones that can go to MAX and ones that can’t.
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